Privacy policy

Data Controller

The company responsible for processing your personal data is:

• Trade Name: Kanguro
• Legal Name: KANGURO DELIVERY SL
• VAT Number: B06995302
• Address: Pl. Ausiàs March 1, pl.2 of., 08195 – Sant Cugat del Vallès (Barcelona)
• Email: info@kanguro.com
• Website: kanguro.com
• Phone: +34 936 29 67 88
• Commercial Registry: Province: Barcelona, Sheet: B-566613, Folio: 134, Volume: 47928

At KANGURO DELIVERY SL, we recognise the importance of protecting your personal information and are committed to handling it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects relating to the processing of data of the different users who browse or provide their personal data through the various forms on the website.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the fields provided for this purpose, we collect the personal data that the user communicates to us: name, surname, email address, phone number, postal address, city, etc., as well as all data voluntarily provided through any social networks the user is registered with. In this case, privacy will depend on the user's own settings as well as the terms and conditions of the social network itself.

Visiting the website does not require the user to provide any personal information. However, if provided, data will be processed lawfully in accordance at all times with the principles and rights set out in GDPR 2016/679 of 27 April 2016 and LOPDGDD 3/2018 of 5 December.

Purpose, Duration and Legal Basis of Processing

The data provided by the user will be processed for the following purposes:

• Handling user requests: We collect and process the user's personal data in order to process and manage their request, query or any petition made through the contact form on the website. This data will be retained for as long as necessary to fulfil the request and for the period established by law, with a minimum of 3 years.

  The legal basis for processing this data is the consent granted by the user when ticking the acceptance box for our privacy policy before submitting the request. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.

• Improving your browsing experience: This data will be retained while the user does not withdraw their consent to its processing by deleting cookies, and for the period established by law, with a minimum of 3 years.

  The legal basis for improving your browsing experience is the consent granted by the user when accepting cookies. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.

Transfer or Communication of Personal Data and International Transfers

Your data will not be communicated or transferred to third parties, unless there is a legal obligation or to service providers linked to the Controller acting as data processors.

Our servers are located in the European Union, and as a general rule, we engage service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use external service providers that require the transfer of personal data outside the European Union or to countries that have not been declared as having an adequate level of protection, we will ensure the security and lawfulness of the processing of your data through adequacy decisions, standard clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority offering adequate guarantees for the international transfer of data.

Additionally, KANGURO DELIVERY SL makes the WhatsApp application available so that interested parties can contact the Controller through this channel. In this regard, we inform you that while WhatsApp's servers for EU users are located in Ireland, communications with US servers may occur, which would constitute an international data transfer carried out with full guarantees in accordance with the Adequacy Decision relating to the EU-US Data Privacy Framework of 10 July 2023.

Data Updates

It is important that, in order for us to keep personal data up to date, the user informs us whenever there has been any change. Otherwise, we cannot be held responsible for the accuracy of the data.

The user guarantees that the personal data provided is accurate, confirming that all information provided corresponds to the actual situation, that it is current and accurate, and undertakes to communicate any changes.

Third-Party Data

If the user provides third-party personal data to KANGURO DELIVERY SL for any purpose, they guarantee that they have obtained this data lawfully, that they have previously informed the affected parties, obtained their consent to communicate the data, and that the information provided is accurate and truthful.

Mandatory Nature of Information Requested

All our forms include an asterisk (*) on mandatory fields. If the user does not fill in those fields, or does not tick the acceptance box for the privacy policy, the submission of information will not be permitted.

Rights of Data Subjects

You have the right to access your data and to obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update it and request the rectification of inaccurate data or request its deletion when the data is no longer necessary for the purposes for which it was collected. You may request restriction of processing of your data and object to its processing by withdrawing your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on automated processing of your personal data.

You may exercise your rights by contacting us at info@kanguro.com. If you consider that your rights have not been adequately addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.

Processing of Minors' Data

Anyone providing data through the forms on this website and accepting its processing declares to be over 14 years of age. Access to and use of the portal by persons under that age is prohibited. If at any point the Controller detects that a person under 14 years of age has provided personal data, we will proceed to cancel it. Parents or guardians may also contact KANGURO DELIVERY SL to block the access account of minors in their care who may have registered by falsifying their identity.

Social Media

The purpose of tools such as Facebook, Twitter, Instagram, etc. or other social networks is to give visibility and dissemination to the activities carried out by our organisation. These tools store personal data on the servers of the respective services and are governed by their own privacy policies. We recommend reviewing and reading the terms of use and privacy policy of the social network when registering, taking into account the different configuration possibilities in relation to the degree of privacy of the user profile on the social network.

The Controller also reserves the right to remove from its social networks any information published by third parties that violates the law, incites to do so, or contains messages that attack the dignity of persons or institutions, as well as the right to block or report the profile of the author of such messages.

Cookie Processing

A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the user's browsing habits or their device and, depending on the information they contain and how the device is used, may be used to recognise the user.

The user has the option of preventing the generation of cookies by selecting the corresponding option in their browser settings. You can find more information by reading our Cookie Policy.