The logistics intelligence layer accelerating the shift to Out of Home.
We help operators move more deliveries to pickup points, with the recipient's consent. We expand the network where it is needed and resolve operational issues.
Spain · Germany · France · PortugalEvery parcel interaction, automated.
From the moment it leaves the warehouse until someone picks it up, every call, message and incident is handled by an agent.
- Nobody homeCalls before the route leavesNotified
- A notice doesn't convinceOffers a point 4 min awayDestination: point
- No point nearbyOpens one in the neighbourhoodPoint live
- The scan failsFixes it on the spotResolved
- Where's my parcel?Answers on WhatsAppPicked up
More parcels per stop, lower cost per delivery. That's why, today, more parcels end up at a pickup point: more convenient for the recipient and more profitable for the carrier.
Sounds like a person. Resolves like a system.
Natural conversations by phone, WhatsApp or SMS. Almost half of the recipients contacted swap home delivery for a pickup point.
Max · HugoReal audio coming soon · sample transcriptHi Hugo, I'm Max from Kanguro. Your parcel arrives today between 4:00 and 8:00 PM. Will you be home?
No… I leave at 3:30 PM.
I can drop it off at Librería Sants, 4 minutes away. Pick it up whenever suits you.
Can't they bring it tomorrow?
Tomorrow it would go on another route, with no guaranteed time slot. At Librería Sants you'll have it today around 5:10 PM.
OK, send it there.
A network shaped by what users say.
The agents listen to every “it's too far”, open points where they're needed and close the ones that don't work.
Leo · FinnA new country, in months.
The agents recruit shops, onboard them and fine-tune the network every day with real conversations with users.
HommerDetects demand
LeoRecruits shops
FinnOnboards them
MaxStarts diverting
One pickup point, every carrier.
The shop works the same way with all of them: same app, same process and the same support, which sorts issues out on the spot.
- Received
- Received
- Received
- Received
- Received
Conan fixes itSix agents. A frictionless last mile.
Each one masters its part: talking to the recipient, opening points, resolving incidents, expanding the network.
- MaxDiversion
Calls the recipient and offers a nearby point.
- LeoAcquisition
Finds shops where users ask for a point.
FinnPoint onboardingAnswers the shop's questions and closes its sign-up.
- ConanIncidents
Fixes what goes wrong at the point and with the shipment.
IrisVision at the pointConfirms the parcel has been received at the point.
HommerInternational expansionDetects unmet demand in other countries.
When a case needs a person, the agent hands it to the team with all the context.
Frequently Asked Questions
Straight answers, depending on how you use the network.
Before the route leaves, Max contacts the recipient, offers a nearby point and answers their questions. If they accept, Max handles the change of destination and confirms the new point. If they prefer home delivery, the shipment carries on as planned. Result: more parcels at pickup points and more parcels per stop.
The destination only changes when the recipient explicitly accepts during the conversation. Max proposes the alternative and explains its conditions; without that yes, the shipment goes on to their home.
30 days to production. API integration: give us access and we do the heavy lifting. No hardware, no deposits, no infrastructure to build.
More than 6,000 pickup points across 4 countries, with more than 3 M parcels transacted. The network grows where conversations show a nearby point is missing: Leo drives the acquisition of shops in those areas.
Conan handles operational incidents — a scan that fails, a parcel that goes missing or a point that can't receive — with the shipment's context. It only carries out the actions it is allowed to take and, if the case needs human intervention, hands it over to the team.
Conan confirms each point's opening hours and closures and flags them before the route leaves. The shop learns to receive, scan and hand over parcels in the Kanguro app, and if something fails at the counter it gets help on the spot, by phone or WhatsApp. Whatever needs a person goes to the team with all the context.
Pay per parcel, zero fixed cost. You only pay for what we move — no CAPEX, no platform fees, no minimums.
No. The network is neutral and already live with 5 carriers — Amazon, UPS, GLS, Paack and Ontime — on a single platform. Each carrier sees an orchestrated mesh, not separate silos.
One call. One day of operations. Kanguro in action.
See how our agents handle diversions, grow coverage and deal with incidents. Let's review together how Kanguro fits into your operation.